Hospitality & entertainment


Incite Informatics helped the world’s second-largest quick serve restaurant chain build a web-based balanced scorecard to measure franchise operators along a uniform set of metrics that not only gives executives insight into individual performance, but ties into a back-end bonus payout system.

Corporate executives can sort by overall customer satisfaction, restaurant compliance, training metrics and speed. Operators can be sorted by different geographies and time period. Individual franchise operators have access to review their own performance metrics at any time.


  • On-demand access to franchise operations with detailed, drill-down capabilities into individual data points improves executive visibility into company performance
  • Individual franchise owners see the sames data for their own operations
  • Color-coding provides visual cues to evaluate performance over time


2nd Largest Quick Serve Restaurant Chain


Balanced Scorecard

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