Hospitality & entertainment
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Overview

Incite Informatics enabled real-time reporting for NBA ticketing and game attendance, with a special focus on season ticket holders. A “Fan Finder” mobile app helps sales reps engage with clients in their suites and seats, and visual cues in the app show client contact history and special milestones, such as birthdays and anniversaries.

Detailed ticketing and game-day metrics, along with integrated current traffic and weather, allow staff to make real-time decisions. Live parking, concession and merchandise revenue tracking (including wait times for concessions and restrooms) help staff direct fans to maximize guest satisfaction.

BUSINESS BENEFITS

  • Greater visibility into game-time metrics for active and historical events
  • Improves decision making with real-time, mobile access to key metrics
  • Real-time decision making streamlines operations for gates, concessions, crowd control, etc.

CUSTOMER

Sports and Entertainment Company

Applications

Ticketing, Attendance and Demographic Reporting
Interactive, Mobile CRM
Social Media

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